07Operational Clarity
Booking Policy
Clear, upfront terms governing airport wait times, hourly minimums, cancellations, tolls, and billing.
Transparency Standard · The Lux Black LLC
Every trip is arranged by our 24/7 concierge desk. Below are the exact operational rules governing wait times, cancellation notice, and incidental costs.
1. Airport Transfers & Complimentary Wait Time
We monitor all inbound commercial commercial flights and private FBO tails using live FAA radar feeds. Chauffeurs stage at the airport cell-phone lot or FBO ramp in advance.
| Transfer Type | Complimentary Window | Subsequent Wait Billing |
|---|---|---|
| Domestic Commercial (EWR, JFK, LGA) | 45 minutes from wheels-down | Billed in 15-minute increments at vehicle hourly rate |
| International Commercial (EWR, JFK) | 60 minutes from wheels-down | Billed in 15-minute increments at vehicle hourly rate |
| Private FBO (Teterboro TEB, HPN, MMU) | 30 minutes from aircraft parking | Billed in 15-minute increments at vehicle hourly rate |
| Non-Airport Address Pickups | 15 minutes past scheduled time | Billed in 15-minute increments at vehicle hourly rate |
2. Hourly As-Directed Bookings & Minimums
A three-hour minimum applies to all as-directed hourly bookings (E-Class $95–$145/hr, S-Class $115–$165/hr, Escalade $125–$180/hr, Sprinter $165–$225/hr).
The minimum guarantees that your chauffeur and vehicle remain dedicated exclusively to you, with no back-to-back dispatch overlapping your window. Point-to-point flat airport transfers are exempt from the three-hour minimum.
3. Cancellation & Modification Policy
- Airport Transfers: Cancellations made at least two (2) hours prior to scheduled pickup are eligible for a 100% full refund with zero penalty.
- Hourly & Corporate Charters: Cancellations made at least four (4) hours prior to dispatch are eligible for a full refund.
- Late Cancellations or Passenger No-Shows: If a cancellation is requested after the vehicle has already dispatched to your location, or if the passenger does not appear within the wait window, the full estimated fare will be charged.
4. Tolls, Parking & Gratuity
- Tolls: Tunnel, bridge (Holland, Lincoln, GWB, Verrazzano), and toll-road fees (NJ Turnpike) are billed at actual Port Authority / EZ-Pass rates without hidden markups.
- Airport Parking: For inside-terminal meet-and-greets where garage parking is mandatory, parking ticket fees are passed through at cost.
- Gratuity: Chauffeur gratuity (industry standard 20%) is customary for exemplary service and can be pre-authorized and consolidated on corporate invoices.
5. Corporate NET-30 Terms
Corporate accounts approved for monthly invoicing receive itemized statements on the 1st of each month with NET-30 settlement terms. Trips can be segregated by department, client matter code, or passenger name.